Join us in delivering a great first living experience to more than 21,000 students
Xior is the largest owner & operator of student accommodation in continental Europe. Our mission is to deliver a great first living experience to as many students as possible. We offer a second home to more than 21,000 students in Belgium, the Netherlands, Germany, Poland, Spain, Portugal, Denmark and Sweden. A place where they can live, connect, study and relax.
We want to do more than just provide infrastructure for our students. We believe we play a fundamental role in students' journey to independence. In this, our people play a crucial role.
The heart of our operation is BaseLife – this is our resident experience program focused on building a strong and inclusive community. We want our residents to feel safe, welcome, and at home in every Basecamp community. We are a young and dynamic organization where each day is different, and everyone helps to get the job done.
Would you like to contribute to this as Residence Manager
We are looking for a Residence Manager who is passionate about bringing people together in an international environment. The Residence Manager plays an active role in shaping a world-class residential experience for our student residents. Enjoying a wide range of independence, in overseeing the daily operation of the property with a focus on building community and supporting the administration of student residents. In addition, you will be a part of the overall day-to-day management team of our Basecamp Hotel. The Residence Manager works to meet financial, operational, and community goals for the whole of the operation. We are looking for talented hospitality and accommodation professionals who love fast-paced, performance-driven, and people-centred environments to join our team.
Primary Responsibilities:
- Run the overall operation and day-to-day management of both the student residence and hotel sides of the property.
- Revenue and expense management, rent collection, and other financial and operational matters.
- Oversee and lead the community building and engagement efforts by supporting the activities and expectations of the BaseLife program including welcoming, events, resident support, and other areas.
- Recruit, train, and supervise a smaller team of student employees called Basebuddies.
- Coordinate and manage the moving in and out of residents, and all other related tasks, to maximize occupancy and revenue.
- Ensure the student experience meets the corporate standards and expectations.
- Deliver high-level customer service; be responsive and friendly to resident needs; Respond promptly to student requests and complaints.
- Provide support and help to students' questions and concerns.
- Perform regular inspections and walk-throughs of the property.
- Create marketing and internal communication for residents.
- Provide emergency assistance outside of working hours.
- Continuously learn and develop; participate in meetings and training.
- Other duties as assigned.
Ideal Candidate:
- Experience with managing hospitality or accommodation property.
- Organized and able to manage multiple tasks and priorities at once.
- Proven event planner and guest relations experience.
- Leadership and supervision experience preferred.
- Desire to work with apprentice, university, professional, and executive-level students.
- High-level customer service and communication skills.
- A go-getter who takes initiative and is not afraid to solve problems.
- Positive attitude with a desire to solve problems and help others.
- Team-oriented approach.
- Experience with an international environment.
- Proficiency in English and fluency in the local language.
- Ability to work with various software including property management, booking software, financial reporting, and MS Office.
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