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Join us in delivering a great first living experience to more than 19,500 students
Xior is the largest owner & operator of student accommodation in continental Europe. Our mission is to deliver a great first living experience to as many students as possible. We offer a second home to more than 19,500 students in Belgium, the Netherlands, Germany, Poland, Spain, Portugal, Denmark and Sweden. A place where they can live, connect, study and relax.
We want to do more than just provide infrastructure for our students. We believe we play a fundamental role in students' journey to independence. In this, our people play a crucial role.
Do you want to contribute to this as Residence Manager in Basecamp Lyngby?
Are you an ambitious leader with a passion for driving growth & optimising operational processes? Join our forward-thinking team at Basecamp as Residence Manager for our largest property in Lyngby and become a vital part of creating exceptional student living experiences.
As Residence Manager, you will be at the forefront, overseeing the daily operations and community life at our Lyngby property. You'll lead a dedicated team of 4 people and 5 part-time students, working together to ensure resident satisfaction, financial success, engaging international community and a vibrant living environment.
Job description:
- Leadership: Lead and manage the property to ensure overall success and resident satisfaction.
- Eye on the goal: Implement strategies to achieve financial & operational targets of the property including high occupancy, resident satisfaction, and costs and revenue optimisation.
- Reporting & Budgeting: Steer the property’s financial performance and meticulously analyse & report on P&L, budget & revenue.
- Brand Ambassador: Maintain a student-first approach in your interactions with residents. Ensure the best representation of Basecamp to external organisations and local institutions to boost occupancy.
- Property excellence: Manage supplier contracts and relationships, ensure property compliance with all local regulations & emergency procedures.
- Data Analysis: Analyse data to identify trends, opportunities & risks to shape informed decisions on renovation- and improvement projects.
- Administration: Respond to queries, complaints & emergencies. Handle leasing, move-in/out procedures, booking & occupancy systems and commercial tenancies.
Your profile:
You embrace challenges with confidence, trusting in your decisions and maintaining a sense of inner calm. You adapt to change with ease, innovating new ways of working. Collaboration and brainstorming with peers inspire you, however you also thrive when working independently and are confident in making decisions on your own. Your positive mindset drives you towards your goals with an unwavering confidence that you will achieve them or find a new route to success.
- Experienced in property/facility management, hospitality, or a related field.
- A strong understanding of day-to-day property operations with a relentless need to create seamless workflows and continuously optimise efficiency wherever possible.
- A people leader: Strong ability to lead, engage and develop a team.
- Great listening skills: ability to analyse situations from different perspectives.
- Financial Acumen: Comfortable with financial documents and budget management.
- Knowledgeable about the technical installations of buildings.
- A commercial mindset, always keeping the company’s best interest in mind.
- Always in the loop, thinks and communicates effectively & proactively.
- Proficient in spoken and written English & Danish.
What we offer:
- The opportunity to make an impact in a fast-growing, dynamic company that is a leader in the student accommodation sector in continental Europe
- An attractive, market-based salary
- A pleasant workplace with a fun, dynamic team
- You will help build the future by working with and for the student generation
- 25 vacation days, public holidays, and an additional 5 extra vacation days per year.
- Bonus program – dependent on the company's overall performance.
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