Assistant Basemanager, Poland

Join us in providing a great first living experience to over 21,000 students

Xior is the largest owner & operator of student accommodation in continental Europe. Our mission is to deliver a great first living experience to as many students as possible. We offer a second home to more than 21,000 students in Belgium, the Netherlands, Germany, Poland, Spain, Portugal, Denmark and Sweden. A place where they can live, connect, study and relax. 

We want to do more than just provide infrastructure for our students. We believe we play a fundamental role in students' journey to independence. The right people are essential in this.

In Poland we are currently present in Łódź, Katowice, Kraków and Wrocław, and this summer we are adding Warsaw to the list. Our residents enjoy amazing common areas and amenities combined with modern architecture.

The heart of our operation is our proven community program. We want to do more than just provide a room, we create a strong and inclusive community to thrive and grow, supported by an extensive experience program. We want our residents to feel safe, welcome, and at home at our properties.

We are a young and dynamic organization where each day is different, and everyone helps to get the job done. At Xior we understand exactly what the modern student is searching for; a high quality, trustworthy student room where you can study, work and live in optimal conditions. More info via www.basecampstudent.com and www.xior.eu.

We are looking for:

We are looking for Assistant BaseManager who is passionate about bringing people together in an international environment. The Assistant BaseManager (ABM) plays an active role in shaping a world-class residential experience for our student residents. Enjoying a wide range of independence, you would assist the Basecamp Manager (BM) in overseeing the daily operation of the property with a focus on building community and supporting the administration of student residents. In addition, you will be a part of the overall day-to-day management team of our venue. The ABM works with the BM to meet financial, operational, and community goals for the whole of the operation. We are looking for talented hospitality and accommodation professionals who love fast-paced, performance-driven, and people-centered environments to join our team.

Job description: 

• Support the overall operation and day-to-day management of the student residence
• Assist the Basecamp Manager with revenue and expense management, rent collection, and other financial and operational matters
• Oversee and lead the community building and engagement efforts by supporting the activities and expectations of the proven community program including welcoming, events, resident support, and other areas
• Recruit, train, and supervise a smaller team of student employees called Basebuddies
• Coordinate and manage the moving in and out of residents, and all other related tasks, to maximize occupancy and revenue
• Ensure the student experience meets the corporate standards and expectations.
• Deliver high-level customer service; be responsive and friendly to resident needs; respond promptly to student requests and complaints
• Provide support and help with students’ questions and concerns
• Perform regular inspections and walk-throughs of the property
• Create marketing and internal communication for residents
• Provide emergency assistance outside of working hours
• Continuously learn and develop; participate in meetings and training
• Other duties as assigned

Your profile:

• Experience with managing hospitality or accommodation property
• Organized and able to manage multiple tasks and priorities at once
• Proven event planner and guest relations experience
• Leadership and supervision experience are preferred.
• Desire to work with apprentice, university, professional, and executive-level students
• High-level customer service and communication skills
• A go-getter who takes initiative and is not afraid to solve problems
• Positive attitude with a desire to solve problems and help others
• Team-oriented approach
• Experience with an international environment
• Proficiency in English and fluency in the local language
• Ability to work with various software including property management, booking software, financial reporting, and MS Office

Benefits:

• Private medical care

What we offer:

• An attractive, skills and experience-based salary
• Private medical care package (dentistry included)
• Gym
• International and multicultural, fast-paced, friendly work environment
• The opportunity to make an impact in a fast-growing, dynamic company that is the leader in the student accommodation sector in continental Europe

 

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