Join us in delivering a great first living experience to more than 21,000 students
Xior is the largest owner & operator of student accommodation in continental Europe. Our mission is to deliver a great first living experience to as many students as possible. We offer a second home to more than 21,000 students in Belgium, the Netherlands, Germany, Poland, Spain, Portugal, Denmark and Sweden. A place where they can live, connect, study and relax.
We want to do more than just provide infrastructure for our students. We believe we play a fundamental role in students' journey to independence. In this, our people play a crucial role.
Do you want to contribute to this as a Guest Services Coordinator in Utrecht?
As a Guest Services Coordinator at Xior Student Housing, you make the difference by offering excellent service to our potential, prospective and current tenants. You do this by being available for questions, ensuring that administrative processes run correctly and smoothly and by building up the student community. This vacancy is open for 32-40 hours per week.
Job description:
- You are responsible for the booking process from A to Z;
You ensure that the website with the housing offer remains up-to-date, you answer questions from (potential) tenants, you are responsible for the management and further follow-up of bookings, you conclude contracts - generate them and send them out, etc.
- You are the point of contact for our tenants;
You answer questions about their contract, rent allowance, service costs or questions about their studio and the building, for example. You also monitor rent arrears in cooperation with the Residence Manager.
- You actively build the community: you organise welcome and community events on a regular basis. You research what the community expects from you and you always coordinate with the Residence Managers. You exchange experiences and best practices with your fellow Guest Service Coordinators.
- Last but not least, you embody the Xior values: Family is in your genes. You are therefore the person who ensures that policies are followed. You regularly visit Xior locations in your region to have a chat with the tenants and take stock of what tenants are happy with and what could be improved.
Your profile:
- You have a Bachelor working and thinking level
- You have a passion for people and you like to connect
- You are enthusiastic, entrepreneurial and like to take initiative
- You communicate fluently in Dutch and English, both internally and externally.
- For this role, we expect you to enjoy making progress, to be able to analyse and integrate information quickly, to be able to convince and advise.
What we offer:
- 32-40 hours per week
- A challenging and varied job
- A pleasant workplace with a fun, dynamic team
- An attractive, market-based salary appropriate to these roles
- The chance to make an impact in a fast-growing, dynamic company that is a leader in the student accommodation sector in continental Europe
Apply here
