Residence Manager Madrid

Gezien het internationale karakter van deze functie wordt onderstaande vacature in het Engels omschreven.

Join us in providing a great first living experience to over 22,000 students

Xior is the largest owner & operator of student accommodation in continental Europe. Our mission is to deliver a great first living experience to as many students as possible. We offer a second home to more than 22,000 students in Belgium, the Netherlands, Germany, Poland, Spain, Portugal, Denmark and Sweden. A place where they can live, connect, study and relax. 

We want to do more than just provide infrastructure for our students. We believe we play a fundamental role in students' journey to independence. The right people are essential in this.

Would you like to contribute to this as Residence Manager in Madrid?

The primary objective of this role is to lead the comprehensive management of the residence, ensuring smooth daily operations, the achievement of commercial and administrative objectives, and the development of a strong student community in collaboration with universities and students. The Residence Manager will lead the local team and ensure that all activities are delivered in line with Xior's standards and values.

Key responsabilities:

• Oversee the day-to-day operations of the residence and the 189 beds, ensuring high service standards and operational excellence.
• Lead, develop, and support the Operations Assistant team, fostering a collaborative, agile, and customer-focused environment.
• Ensure efficient execution of administrative, technical, and customer service processes.
• Promote a positive resident experience and support the resolution of operational issues and resident concerns.

Commercial Development & Institutional Relations

• Develop and implement sales and marketing initiatives, both online and offline, to maximize occupancy levels.
• Build and maintain strong relationships with universities, student organizations, relocation agencies, and other strategic partners.
• Represent Xior within the local academic and student community.
• Drive local promotional activities and business development opportunities.

• Oversee invoicing, rent collection, and follow-up of outstanding payments.
• Monitor operational performance, budgets, and occupancy targets.
• Ensure accurate reporting and compliance with company procedures.
• Support business planning and contribute to the achievement of financial objectives.

• Supervise the maintenance and overall condition of the residence.
• Coordinate preventive and corrective maintenance activities.
• Ensure the building remains safe, functional, and well-presented at all times.
• Liaise with suppliers and contractors to guarantee service quality and compliance.

• Execute all actions required to achieve operational targets and company objectives.
• Ensure compliance with company policies, procedures, and standards, including GDPR, Health & Safety requirements, Occupational Risk Prevention, and the Code of Ethics and Conduct.
• Complete and promote all mandatory company training.
• Ensure timely and accurate reporting to management.

Your profile:

• Vocational Training Certificate (Intermediate or Advanced Level) in Sales, Customer Service, Business Administration, Tourism, Hospitality, Facilities Management, or a related field.
• Minimum of 5 years of experience in Hospitality, Tourism, Events, or Service industries.
• At least 3 years of experience in operational management, sales, facilities management, or team leadership roles.
• Experience managing budgets, reporting, occupancy targets, and operational performance indicators.

• Native or equivalent proficiency in Spanish.
• Fluent English.
• Additional languages will be considered an asset.

• Regular working hours from Monday to Friday, 9:00 to 18:00.
• Flexibility to respond to operational incidents or emergencies outside regular working hours when required.

What we offer:

• Competitive compensation package with a fixed annual gross salary ranging from 32.000€ to 37.000€, depending on experience.
• Performance-based annual bonus.
• Private health insurance and free meals in the restaurant of the residence.
• A key leadership role with autonomy, responsibility, and visibility.
• The opportunity to manage an important cluster within a fast-growing international organization.
• Professional development and international career growth opportunities.

Ready to help create an exceptional student experience? We'd love to hear from you.